Shipping policy
UDACHI SHIPPING POLICY
This Shipping Policy explains how orders placed with Udachi are processed, fulfilled, shipped, and delivered.
By placing an order through myudachi.com, you acknowledge that you have had the opportunity to review this Shipping Policy together with our Terms of Service and Refund & Return Policy.
Nothing in this Policy limits any consumer right or remedy that cannot legally be excluded or waived under applicable law.
1. Order Processing
Orders begin processing after successful payment authorization and order confirmation.
Processing may include:
- Payment verification
- Fraud screening
- Order transmission to the applicable fulfillment provider
- Picking and packing
- Shipment preparation
- Carrier handoff
Processing time is separate from estimated delivery time.
Because Udachi works with independent third-party suppliers, warehouses, and fulfillment providers, processing times may occasionally vary depending on:
- Order volume
- Product availability
- Holidays
- Promotional periods
- Fulfillment-provider operations
- Payment or fraud verification
- Carrier availability
- Other logistical circumstances
Once an order has entered processing, it generally cannot be canceled, modified, or changed, except where otherwise required by applicable law or expressly permitted under our Refund & Return Policy.
Customers are responsible for reviewing their order information before completing checkout, including:
- Product
- Quantity
- Package or variant
- Shipping address
- Billing information
- Email address
- Phone number
2. No Physical Inventory & Third-Party Fulfillment
Udachi does not keep, hold, or maintain physical inventory of the products offered through our Site.
Products are stored, prepared, packaged, and shipped on our behalf by independent third-party:
- Suppliers
- Warehouses
- Fulfillment providers
- Logistics providers
Products may therefore be shipped directly from a third-party fulfillment location to the customer.
Udachi products are fulfilled and shipped from within the United States.
Depending on product availability and fulfillment requirements, different orders may originate from different U.S. fulfillment locations.
The shipping location shown on a package does not necessarily represent an Udachi-operated facility.
3. Estimated Delivery Time
Our typical estimated delivery timeframe is:
5–10 Business Days
The 5–10 business day timeframe is an estimated delivery timeframe and is not a guaranteed delivery date.
Business days generally do not include:
- Saturdays
- Sundays
- Federal holidays
- Carrier-observed holidays
Delivery timing may vary depending on:
- Destination
- Fulfillment location
- Carrier performance
- Weather
- Holiday shipping volume
- Local delivery conditions
- Transportation disruptions
- Other circumstances outside our reasonable control
Some orders may arrive earlier than estimated.
Occasionally, an order may take longer.
Udachi does not guarantee delivery on a specific calendar date unless we expressly state otherwise.
4. Shipping Time vs. Delivery Time
Order processing and carrier delivery are separate stages.
Once an order has been prepared and transferred to the applicable shipping carrier, the package enters the carrier's delivery network.
The estimated 5–10 business day delivery timeframe should be treated as an estimate rather than a guaranteed arrival date.
If Udachi becomes unable to ship merchandise within a shipment timeframe that we have specifically promised, we will handle the delay in accordance with applicable law.
Federal rules require online sellers to have a reasonable basis for advertised shipment times. If a seller cannot ship within its stated shipment timeframe, applicable FTC rules may require the customer to be offered the choice to consent to the delay or cancel the unshipped order and receive a prompt refund.
5. Domestic Fulfillment
Udachi products are fulfilled through U.S.-based fulfillment locations.
We do not currently rely on international shipment of customer orders covered by this Policy.
Accordingly, ordinary Udachi orders are not expected to require customers to handle:
- Import duties
- International customs clearance
- International brokerage fees
- Foreign import taxes
Available delivery destinations are determined by the options presented during checkout.
6. Shipping Carriers
Orders may be delivered through third-party carriers and logistics providers.
The specific carrier used for an order may depend on:
- Shipping destination
- Fulfillment location
- Carrier availability
- Package size or weight
- Operational requirements
A particular carrier is not guaranteed unless expressly stated during checkout.
7. Tracking Information
Tracking information may be provided after an order has been shipped.
Please allow time for the carrier's system to recognize and update newly created tracking information.
It is normal for:
- A tracking number to take time to activate
- Tracking scans not to appear immediately
- Several hours or longer to pass between scans
- Carrier systems to update at different intervals
A temporary lack of tracking activity does not automatically mean that a package has been lost.
Customers may contact:
if a shipment appears to be experiencing an unusual delay.
8. Multiple Products or Packages
Because Udachi does not maintain its own physical inventory and uses independent fulfillment providers, an order containing multiple products or quantities may occasionally be fulfilled separately.
This means portions of an order may:
- Ship separately
- Leave a fulfillment location at different times
- Use different tracking numbers
- Arrive in separate packages
- Be delivered on different dates
Receiving one package does not necessarily mean that another separately fulfilled portion of the same order is missing.
If an order is divided into multiple shipments, available tracking information may be provided separately.
9. Packaging
Because orders are shipped directly through third-party warehouses and fulfillment providers, external shipping packaging may vary.
Orders may arrive in different:
- Shipping boxes
- Shipping bags
- Protective packaging
- Parcel sizes
- Shipping labels
Packages are not guaranteed to arrive in Udachi-branded external shipping packaging.
This does not affect the identity of the product ordered.
10. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Phone number where requested
If you notice an error after submitting an order, contact:
as soon as possible.
We will make reasonable efforts to update the address if the order has not yet entered processing or shipment preparation, but address changes cannot be guaranteed.
To the fullest extent permitted by law, Udachi is not responsible for delivery issues caused solely by incorrect or incomplete shipping information supplied by the customer.
Where reshipping is available following a customer-provided address error, additional shipping costs may apply.
11. Carrier Responsibility
Once an order has been properly prepared and transferred to the applicable shipping carrier, the carrier is responsible for the physical transportation and handling of the package while it is in transit.
Carrier records may include:
- Tracking scans
- Shipment records
- Delivery timestamps
- Delivery photographs
- Attempted-delivery records
- Delivery confirmations
- Other available carrier documentation
These records may be considered when investigating the status of a shipment.
Nothing in this section eliminates any merchant responsibility or customer right that cannot legally be waived.
12. Packages Marked Delivered
When the applicable carrier confirms delivery to the shipping address supplied during checkout, the shipment will generally be considered delivered for our records, subject to applicable law and the circumstances of the particular claim.
If your tracking shows Delivered but you cannot locate the package, please promptly:
- Check around the delivery location.
- Check your mailbox or designated package area.
- Check with household members.
- Check with neighbors where appropriate.
- Check with a front desk, concierge, mailroom, or building management where applicable.
- Review any available carrier delivery photograph.
- Contact the applicable carrier.
If you still cannot locate your package, contact:
and we will assist with reviewing the available shipment information.
A carrier-confirmed delivery does not automatically qualify an order for a refund solely because the package cannot later be located.
13. Lost Packages
If a shipment appears to be lost or has had no tracking movement for an unusual amount of time, please contact us.
We may:
- Review tracking information
- Review fulfillment records
- Contact or request information from the fulfillment provider
- Contact or request information from the carrier
- Ask the customer to contact the carrier
- Request additional information
- Assist with an appropriate shipment investigation
An investigation does not automatically establish that a shipment is lost or automatically guarantee a refund or replacement.
If a package is confirmed lost before delivery, Udachi will review the circumstances and provide an appropriate resolution consistent with our Refund & Return Policy and applicable law.
14. Damaged Packages
Customers should inspect their order after delivery.
If a product arrives:
- Damaged
- Broken
- Leaking
- Defective
- Incorrect
please contact support.udachi@gmail.com within 48 hours of carrier-confirmed delivery, where reasonably possible.
Include:
- Order number
- Full name
- Clear photograph of the product
- Close-up photograph of the damage or issue
- Photograph of the shipping package
- Photograph of the shipping label
Additional requirements and available remedies are explained in our Refund & Return Policy.
15. Refused & Unclaimed Shipments
Customers should not refuse a shipment as a method of attempting to return an order.
Because Udachi sells final-sale dietary supplement and wellness products, a package that is:
- Refused
- Rejected
- Unclaimed
- Abandoned
- Returned to sender without authorization
does not automatically qualify for a refund.
Such shipments will be handled according to our Refund & Return Policy and applicable law.
16. Unauthorized Returns to Shipping Locations
The address printed on your shipping package is not necessarily an authorized return address.
Because Udachi does not maintain physical inventory, the address may belong to:
- A supplier
- A warehouse
- A fulfillment provider
- A logistics provider
Customers must not send products back to a shipping-origin address unless Udachi first provides written instructions to do so.
Unauthorized returns may be refused or may be unable to be processed.
Please review our Refund & Return Policy for additional information.
17. Shipping Delays
Although most orders are expected to arrive within the estimated 5–10 business day timeframe, occasional delays may occur.
Circumstances may include:
- Severe weather
- Natural disasters
- Carrier delays
- High shipping volume
- Holidays
- Transportation interruptions
- Fulfillment-provider delays
- Labor disruptions
- Government actions
- Public emergencies
- Security incidents
- Other circumstances outside our reasonable control
An ordinary carrier delay does not automatically qualify an order for a refund or cancellation after shipment.
However, nothing in this Policy overrides rights that applicable law requires.
18. Delivery Estimates During Holidays & Promotions
Shipping networks may experience higher volume during:
- Major holidays
- Promotional events
- Seasonal sales
- Peak shopping periods
Orders placed during these periods may require additional processing or transit time.
We recommend allowing additional time when ordering near a particular event, holiday, or date because estimated delivery dates are not guaranteed.
19. Order Changes After Shipment
Once an order has shipped, Udachi generally cannot:
- Change the shipping address
- Redirect the package
- Change the recipient
- Change the carrier
- Cancel the shipment
Customers may be able to contact the applicable carrier directly to request available delivery-management options.
Carrier requests are subject to the carrier's own policies and are not guaranteed.
20. Third-Party Fulfillment Providers
Udachi works with independent suppliers, warehouses, fulfillment providers, logistics providers, and shipping carriers to fulfill orders.
These third parties perform services such as:
- Product storage
- Order preparation
- Packaging
- Labeling
- Shipment processing
- Transportation
- Delivery
Udachi remains responsible for handling customer orders in accordance with our applicable store policies and legal obligations, while third-party providers perform the physical fulfillment and transportation services assigned to them.
21. Refunds Related to Shipping
Shipping-related refund requests are governed by our Refund & Return Policy.
A refund is not automatically provided solely because:
- Tracking updates are temporarily delayed
- A package arrives later than the estimated timeframe
- A carrier experiences an ordinary delay
- A customer supplied an incorrect address
- A customer refuses a shipment
- A package is unclaimed
This does not affect any refund, cancellation, or other remedy required by applicable law.
22. Force Majeure
To the fullest extent permitted by applicable law, Udachi will not be responsible for delays caused by circumstances outside our reasonable control.
These may include:
- Natural disasters
- Severe weather
- Fire
- Flood
- Government action
- Transportation interruptions
- Carrier disruptions
- Labor disputes
- Supply-chain interruptions
- Public emergencies
- Internet or communications failures
- Other unforeseen events beyond our reasonable control
Where such circumstances affect an order, we will handle the transaction in accordance with applicable law and our other store policies.
23. Policy Acceptance
By placing an order and completing checkout through myudachi.com, you acknowledge that:
- You reviewed this Shipping Policy.
- Udachi does not keep or maintain physical inventory.
- Products are stored, prepared, packaged, and shipped by independent third-party suppliers, warehouses, and fulfillment providers.
- Udachi products are fulfilled and shipped from within the United States.
- Estimated delivery is generally 5–10 business days.
- Delivery timeframes are estimates and are not guaranteed delivery dates.
- Tracking may require time to activate or update.
- External shipping packaging may vary.
- Multiple products or quantities may occasionally ship separately.
- You are responsible for providing a complete and accurate shipping address.
- Carrier records may be used when reviewing shipment or delivery issues.
- A carrier-confirmed delivery will generally be treated as delivered for our records, subject to applicable law.
- The address appearing on a shipment is not necessarily an authorized return address.
- You should not send products back without written instructions from Udachi.
- Certain shipping delays may occur outside our reasonable control.
Completion of checkout constitutes your acceptance of this Shipping Policy together with our applicable Terms of Service and Refund & Return Policy to the fullest extent permitted by law.
Your Classy Society policy used the same general checkout-acknowledgment structure, but included international fulfillment and 7–35-day delivery ranges; those have been removed here for Udachi.
24. Contact Information
For questions regarding shipping, tracking, or delivery, please contact:
Udachi
Website: myudachi.com
Email: support.udachi@gmail.com
25. FDA Disclaimer
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.